Schneider Electric Sr. Field Service Representative- Power Distribution in Fresno, California
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This position is accountable for installing, inspecting, troubleshooting and repairing customer equipment. Instructs customers and sales personnel on the operation and maintenance of equipment. Installs, services and repairs customer equipment. Performs warranty work and start-up service. Performs testing, calibration, checking, correcting, adjusting and part component replacement services on customer products. Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Instructs customers and sales personnel on the operation and customer maintenance of equipment. Provides technical support in product service, product training and applications. Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault. Consults with product support and engineering personnel to determine solutions to complex problems in system operation. Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assists in the developing design modifications. Implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintains service equipment, tools and documentation.
Candidate will have completed a two year degree or technical certification in an electrical related program or provide documentation of equivalent work experience as a shop and / or field electrical technician.
Exhibit knowledge of advanced Electrical Industry manufacturing standards.
Specific standards include sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear. With specific knowledge of the following:
- ANSI IEEE device function numbers; ampacities of electrical conductors in switchgear applications; electrical air and surface clearance requirements.
- Demonstrate knowledge in the design and manufacture of bus and structural modification projects.
- Skilled in the art of writing accurate and complete test reports, project summaries and has the ability to explain most of the anomalies found on a given project.
- Demonstrate knowledge of basic electrical theory and control circuits i.e.: Ohm's Law; Basic AC and DC theory; contactor and circuit breaker schematics.
Demonstrate knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing. i.e.: testing of over-current and motor protection relays with current injection; acceptance testing of dielectric apparatus using over voltage testing; primary current injection of circuit breakers; mechanical and electrical functional testing of circuit breakers; HV substation, generation testing.
Care. Connect. Challenge. Commit. Our values define our company. Who we are, our customer approach, how we do business, what it’s like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.
At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let’s make the most of your energy.
Primary Location: US-California-Fresno
Other Locations: US-California-Pleasanton
Unposting Date: Ongoing
Req ID: 003NBG