Conduent Customer Service Representative in Fresno, California
Customer Service Representative
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com
Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? If so, then we here at Conduent want to hear from you! We have immediate openings for Customer Service Representatives in Fresno, CA. Apply today!
The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support. Agents will have at their disposal a range of tools, processes and systems to address the customer inquiries with speed and efficiency.
Respond to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns
Answers and initiates a variety of real-time inbound and outbound voice-based communications in English and other languages such as Mandarin, Chinese, Cantonese, Vietnamese, Spanish, & Tagalog to support customer care
Using a computerized system, respond to customer inquiries in a call center environment to resolve customer queries and complaints which fall within the scope of the assigned responsibilities (some examples may include Billing, Healthcare, Human Resources, Order processing, or Customer Support)
Entry Level with little or no prior work experience
Acquires basic skills to perform routine tasks
Work is routine and requires minimal problem resolution
Completes work with limited autonomy
Works with either close supervision or under clearly defined procedures
Responds to telephone inquiries and complaints using standard scripts and procedures
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Prepares standard reports to track workload, response time and quality of input
Must be 18 year and older
HS Diploma or GED required
Bilingual candidates fluent in English, Spanish, Chinese, Vietnamese, Korean, Cantonese, Mandarin, Japanese, or Tagalog are a PLUS!
Reliable work history
Type 30 wpm
Experience with problem solving and can work well independently & in a team environment
Six months customer service experience via phone or in person
Must be able to pass a drug test & background investigation
Attend training for 3 weeks – hours are 10:30-7pm Monday thru Friday
Shift Hours – 10:30-7pm Monday thru Friday for full-time. Part-time hours are 1:30-7pm Monday thru Friday (No weekends)
English speaking agents - $12/hr.
Spanish speaking agents - $13/hr.
Asian languages - $14.10/hr. (Chinese, Vietnamese, Korean, Cantonese, Mandarin, Japanese, & Tagalog
RBC (Results Based Compensation) Additional maximum payout up to $220/mo. based on production goals
Medical, Dental, Vision, 401K, Paid Holidays, PTO, Sick, Corporate Discounts, & much more!
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .
Job Customer Care
Primary Location United States-California-Fresno
Organization Public Sector
Unposting Date Apr 12, 2018, 10:59:00 PM
Req ID: 18005605