ARAMARK Lead Cashier - Yosemite - Half Dome Village in Fresno, California
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .
Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.
Lead Attendant - Half Dome Village (Yosemite Summer 2018)
Position Summary: Food Service Lead Attendant assists in the daily operations of the front of the restaurant. This position requires employees to supervise and direct staff, cashier, and stock. Team Leads are knowledgeable about the property and the surrounding area and have good customer service skills. This position requires that individuals are attentive, pay attention to detail and help with stocking, cleaning and inventory. Knowledge of retail and cash handling is needed.
Maintains customer service standards.
Assigns daily tasks to store staff and ensures that the tasks are performed correctly and in a timely manner while maintaining high standards of customer service.
Handles customer complaints in a timely and effective manner and handles escalated complaints.
Work with Restaurant Manager to utilize complete productivity on the floor at all times.
Train new hires on systems, overall safety, and job responsibilities
Full understanding of the Point of Sale system
Cashier, stock, or order when necessary to expedite the processing of guest’s purchasing.
Stock the floor in coordination with the appropriate levels of merchandise.
Follow through with information to team members on new products or procedures
Interacts with customers for possible merchandising opportunities.
Follows and implements all Wage and Hour standards/procedures
In partnership with the Restaurant Manager, may participate in scheduling staff on a weekly basis and determines appropriate break schedules to maximize floor coverage and customer service.
Follows and implements all emergency procedures.
Follows Aramark policies and procedures and safety policies.
May be required to work overtime, nights, and/or weekends.
Additional tasks and responsibilities may be assigned
Provides training and coaching of excellent salesmanship to encourage a culture of upselling
Report all lost and found items to Security.
Responsible for daily cash procedures and operations
Responsible for opening or closing the store in the absence of a manager
Enforces the alcohol sale policies and other Aramark policies
Clean public and/or employee restrooms
Other duties as assigned
S tatus and Scope: Position is considered Full-Time, year-round
6 months of previous cashiering experience required
Supervisory experience preferred
Must have strong verbal, interpersonal and communication skills
Must be able to read, write, and understand English well
Must have good computer skills, including POS experience
Have a basic understanding of math
Must have problem solving skills
Able to thrive in a fast-paced environment
Equipment Used: POS System, Calculator, Telephone
Travel Requirements: Little or No Travel (>10%)
Lifting Requirements: LIGHT - Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds
Physical Requirements: BENDING CONSTANT KEYING/FINGERING CONSTANT HEARING CONSTANT REACHING CONSTANT SEEING CONSTANT SPEAKING CONSTANT STANDING CONSTANT WALKING CONSTANT LIFTING FREQUENT
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran