Sodexo Operations LLC General Manager 5 - Environmental Services / Custodial in MADERA, California

Unit Description

Sodexo’s Health Care Division is seeking an Environmental Services General Manager 5 to oversee the Environmental / Custodial Services units for Valley Children's Hospital in Madera, CA . The Children's Acute medical facilities is a full service Sodexo account with an HR manager on-site and operates 24 hours a day, seven days a week. Relocation is not available at this time.

The ideal candidate will oversee housekeeping employees, and contracted services. Ideal candidate must be flexible in work hours and be able to train/ mentor/motivate hourly staff. The ideal candidate for this position will also have strong client/ employee relationship-building skills and possess the ability to manage direct reports, handle multiple priorities, quickly grasps situations and logically progress through solutions, the ability to refine systems ensuring sustained effort of achieving standards. The General Manager will work in cooperation with a full environmental services operational team in areas relating to: daily environmental services operations, improving the patient experience, labor controls, infection control, quality assurance, project management, training, supply management, and implementing the entire Sodexo Unit Operating System.

It is preferred that the ideal candidate will have prior experience in a Hospital environment, strong client/employee relationship-building skills and possess the ability to manage direct reports in multiple locations on the campus, handle multiple priorities, quickly grasp situations and logically progress through solutions, the ability to refine systems ensuring sustained effort of achieving standards, and follow through and visibility within the facility. Demonstrate in-depth technical knowledge of Environmental Services operations in the Health-care as an Manager, Sodexo programs and systems (TRAKKAR, UOS, Gold Checks, etc) as well as customer and employee relationship skills. Strong project management, analytical, communications and computer (Excel, Word and Power-Point) skills are needed for this role in conjunction with a comprehensive understanding of Sodexo’s corporate and CARES cultures.

The candidate must be:

  • Customer focused to enhance and improve the experience of the staff and patients.

  • Actively involved in Diversity Awareness.

  • Able to lead and communicate effectively.

  • Results and safety driven.

  • Strong Financial acumen

  • Ability to build strong client relationships

  • Successfully managed Environmental Services hospital units in a General Manager/Director role

  • Bilingual is a plus but not required

  • Must have prior contract services management experience with proven track record in health-care ES

The “ Hands-On ” General Manager ensures consistency in day-to-day operational functions and ensures unit level, corporate, employee relations, safety, training, and unit operating systems compliance. The General Manager is highly involved in driving HCAHPS scores and patient satisfaction to meet or exceed set target.

Required : Good working knowledge of state & federal employment law; solid computer skills using Microsoft Word, Excel ( able to create and work w/ formulas ), and Power-Point; good communication and presentation skills; detailed oriented; well organized; and strong operational & financial Acumen. Preferred : Bi-Lingual with ability to communicate (speak and write) in English and Spanish; and prior contract management and health-care experience.

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Position Summary

Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement.

Key Duties

  • Establishes safe work environment for clients/ customers/staff.

  • Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement

  • Fully implement and adhere to the Sodexo Clients for Life process

  • Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes.

  • Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.

  • Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements

  • Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

  • Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments.

  • Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions

  • Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership

  • Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree

Basic Management Experience - 5 years

Basic Functional Experience - 5 years of work experience in housekeeping or custodial services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 72594

Category Environmental Services / Custodial

Relocation Type No

Employment Status Full-Time